The information on this page was collected from public resources.

Can IDPs with chronic diseases receive medications free of charge?

People with such diseases can receive such medications free of charge or with a partial co-payment. This can be done thanks to the "Affordable Medicines" program.

โ€œAffordable Medicinesโ€ is a government program that aims to reduce patients' out-of-pocket costs, thus increasing their financial protection. The program includes medicinal products used for treating and preventing diseases of the cardiovascular system, type II diabetes and bronchial asthma.

According to the source of information , under martial law, patients can receive โ€œAffordable Medicinesโ€ with both electronic and paper prescriptions. The National Health Service reimburses pharmacies for the cost of drugs, regardless of the form of the prescription.

We remind you that the doctor with whom the patient signed the declaration can write a prescription by phone. The prescription number and confirmation code will be sent by SMS to the patient's phone.

You can get a prescription in paper form from any doctor who provides primary medical care, regardless of whether the patient has signed a declaration with this doctor.

We advise you to search for the participating pharmacies in the โ€œAffordable Medicinesโ€ program at the "Electronic map of participating pharmacies in the drug reimbursement program" or call 16-77.

Before going to the pharmacy, we advise you to call and check the availability of the medication you need. You can also ask the pharmacy staff to reserve it for you.

Resources for checking the availability of drugs in pharmacies:

How to get medical assistance for IDPs?

A person with the status of an IDP can see a doctor regardless of the place of stay and without making a new declaration with the family doctor.

To receive initial medical consultation, an internally displaced person needs only:

  • call the contact center operator of the National Health Service of Ukraine (NHSU) by phone number 16-77 and find out the address of the nearest hospital;
  • upon arrival at the doctor, present documents confirming identity: a passport or a certificate of entry into the IDP register.

Also, internally displaced persons can find the doctor they need and get a consultation online via:

Within the scope of primary medical care, the family doctor is obliged to provide the following range of services:

  • dynamic health monitoring;
  • diagnosis and treatment of diseases;
  • basic tests and analyses;
  • referral to specialized doctors or for examination;
  • palliative care;
  • prescriptions under the "Affordable Medicines" program and insulin (if it is a repeated prescription);
  • vaccination according to the calendar of preventive vaccinations.
You were denied medical care. What should you do?

According to the sources , in case of violation of their rights, the patient can complain about the misconduct of the doctor both at the local level and to the National Health Service:

  • write a complaint addressed to the chief doctor (medical director) of the medical institution about the improper actions of a specialist;
  • write a complaint to the Department of Health in the city or region where you are located;
  • file a complaint via electronic form on the NHSU website ;
  • call the toll-free number 16-77 to contact center of the National Health Service of Ukraine;
  • call 15-45 to the government line of the Cabinet of Ministers of Ukraine with a complaint.
Where to apply if you witness or are a victim of rape?

According to sources , this crime is an inhuman war strategy and targets the whole society to destroy resistance and social bonds and establish criminal control.

If you have been sexually assaulted, remember it is not your fault. The only thing you could do at that moment was trying to survive:

  1. Try to find the safest place for yourself.
  2. Seek medical care to document the bodily injuries and the state of health.
  3. Notify the authorities: the police, the prosecutor's office, or the local military administration.
  4. Document the fact of the crime yourself, if possible, take photos and videos, record possible witnesses.
  5. Apply for legal and psychological support.

What information about sexual abuse should be recorded?

  1. Circumstances of the crime, place, specific address or mark on the map, date and time.
  2. Information about possible witnesses of the crime and their contact details.
  3. Detailed information about criminals: names, positions or ranks, availability of weapons, their vehicles, recording of conversations between themselves and with management.
  4. Information about similar crimes in your area.
  5. Material, moral and psychological damage caused to you.

It is imperative to record in detail the most important circumstances of the violence because an international investigation is a long process and over time, the details of the crime can be forgotten.

You can contact for help:

  1. National Police of Ukraine โ€“ 102;
  2. Healthcare facilities โ€“ 103;
  3. National Council for the Prevention of Domestic Violence, Human Trafficking and Gender Discrimination.

Where to convey the information about war crimes?

  1. To the Prosecutor of the International Court of Justice in The Hague via email: You can write in any language.
  2. To the Office of the General Prosecutor of Ukraine by following the link .
  3. To the Security Service of Ukraine via Telegram bot: @stop_russian_war .
Where can I get online support and 24/7 consultation on medical issues?

On the website of the Ministry of Health , you can use the chatbot, which is located at the bottom of the window on the right. Or call the hotline 0 800 60 20 19.

Program of medical evacuation for seriously ill patients.

The medical evacuation program ย is a set of measures for the organization of sending Ukrainian citizens for treatment abroad in order to receive highly specialized medical care.

The following can apply for such help:

  • patients with injuries received as a result of the armed aggression of the Russian Federation against Ukraine, who require tertiary (highly specialized) medical care;
  • patients who need the provision of combustiological assistance (care);
  • children with neoplasms that require highly specialized medical care;
  • adult patients with neoplasms who require highly specialized medical care.

Source of information:

Chatbots for assistance in obtaining medicines.

Chatbot from the Ministry of Health of Ukraine for assistance in obtaining drugs under the "Affordable Medicines" - "Medical Procurement" program:

"Ask Hrytsya" bot to help you get medicine:

Ukrainian chatbot for cancer patients "On full breasts".

In this chatbot, you will find a universal guide for cancer patients, learn how and where to be treated, how to get drugs and state-guaranteed free medical services.

You can learn more about the bot in Telegram: @FullLungs_bot.

Online map of medical facilities that provide psychological and psychiatric care.

An online map of medical facilities providing free psychological and psychiatric care has been launched in Ukraine.

With the help of filters, you can choose:

  • settlement;
  • profession of a doctor;
  • type of assistance.

After applying the filters, relevant medical institutions, their addresses and telephone numbers will be available.


The project eZdorovye.

The project eZdorovye. The eHealth project has been operating in Ukraine since June 1. This was reported by the Ministry of Reintegration. As part of the project, the state will directly pay families (UAH 14,165 per child), and parents will be able to choose an institution and purchase a voucher for their child. Funds for rehabilitation can be obtained for a child aged 7-18 who meets the following criteria:

  • is brought up in a low-income family;
  • belongs to such categories as a child with a disability (capable of self-care) or a child from a large family;
  • the child's place of residence is declared/registered in the territory of Dnipropetrovska, Donetsk, Zaporizka, Kyiv, Luhanska, Mykolaivska, Sumska, Kharkivska, Khersonska and Chernihivska regions.

You can read more about the mechanism for obtaining a voucher on the website of the Ministry of Social Policy. You can find the link on the UFU platform. You can also get a consultation by calling the National Social Service: (044) 289-87-89.


Website of the Ministry of Social Policy:ย 

Hotline for wounded soldiers.

Ukraine has set up a hotline for servicemen who have been wounded.

It provides advice on the following issues:

  • rehabilitation - prosthetics and orthotics;
  • provision of other auxiliary means of rehabilitation for servicemen.

Phone number: 1545 (press "4" in the voice menu).

*Calls from Ukrtelecom's fixed-line network and mobile operators Kyivstar, Vodafone Ukraine and Lifecell are free of charge.

Working hours: daily from 8:00 to 20:00.ย 

Free medical care online: a selection of services.

TeleHelp Ukraine

Free and confidential support from doctors and psychologists. Currently, they help patients in Ukraine and Poland.

You can get free online consultations in the following areas:

  • general adult medicine;
  • psychological support;
  • women's health;
  • children's health;
  • neurology;
  • dermatology;
  • cardiology;
  • rheumatology;
  • oncology.


Doctors4UA is a social project created for Ukrainians affected by the war.

Here, doctors from all over the world provide free consultations on any medical issues.

Doctor at War

Telegram bot with free online help from doctors from all over Ukraine.ย 

MedHelp UA bot

A Telegram bot that helps to find medicines, medical devices, doctors and psychologists.ย