In emergencies, you can go to the hospital. Emergency treatment is free in Turkey, but private hospitals may charge for admissions. In severe accidents, you can call both public and private ambulances. For any emergencies, you can call 112. Many doctors speak English.

If you have a travel health insurance, the price will be decided in accordance with your insurance policy. More information can be accessed via .

Free hotline for support of foreigners from the Ministry of Health of Turkey (in English, Russian, German): 908502883838

Turkish people generally do not speak Ukrainian or Russian, but doctors are generally educated in English and most of them can speak it to an acceptable degree. While some hospitals may have interpreters available, these are not common in public hospitals. More information can be accessed via .

You can contact UNHCR Türkiye through our Counselling Line at 444 48 68 for more information to seek support for any medical or specific needs that require immediate support. Information and counselling are not yet available in Ukrainian, but English, Russian and Turkish are available. The Counselling Line runs Monday to Thursday from 09:00 until 17:00 and Friday from 09:00 until 16:00. You may also reach UNHCR via e-mail at turan@unhcr.org.

You may also contact the Counselling Line (YIMER) of the Presidency of Migration Management (PMM) at 157, which runs 24 hours a day, seven days a week and does offer counselling in seven languages including Russian.

Prescribed medication may be obtained from pharmacies with the presentation of international protection application or beneficiary ID documentation. Medicines in Turkey are not free and imported medicines cannot be covered by the Social Security Institution. As is the case for Turkish citizens, a contribution fee may apply.

In case of chronic disease etc. public hospitals may be visited for medication reports, which may be considered to receive an exemption from contribution fees. More information can be accessed via .

For Ukrainians who fled the war to Turkey, a large-scale support project was launched by the ASAM international organization. This project is the only centralized initiative to support Ukrainians in Turkey.

As part of the project, Ukrainian refugees receive medical care and humanitarian aid.

For all questions of assistance within the framework of the project, call 0312 212 60 12 (Mon-Fri from 9:00 to 17:30). To continue in Ukrainian, press 6. The SGDD-ASAM office in Antalya is available by phone: +90 (312) 212 60 12.

You can contact UNHCR Türkiye through our Counselling Line at 444 48 68 for more information to seek support for any medical or specific needs that require immediate support. Information and counselling are not yet available in Ukrainian, but English, Russian and Turkish are available. The Counselling Line runs Monday to Thursday from 09:00 until 17:00 and Friday from 09:00 until 16:00. You may also reach UNHCR via e-mail at turan@unhcr.org.

You may also contact the Counselling Line (YIMER) of the Presidency of Migration Management (PMM) at 157, which runs 24 hours a day, seven days a week and does offer counselling in seven languages including Russian.

Foreign national persons who have residence permit in Turkey and are not insurance holders under legislation of a foreign country may enjoy the public healthcare service as per the provisions of the Social Security and General Health Insurance Law (“Law no. 5510”), under the general health insurance system.

Accordingly, a pregnant woman can contact a gynecologist in any public health facilities.

Applicants for a residence permit or international protection must register for a General health insurance in order to access medical services free of charge. Foreign nationals are required to submit their application to the nearest provincial/central directorate of social security institution in the place of their residence. More information can accessed via .

Yes. Foreign national individuals who have residence permit in Turkey and are not insurance holders under legislation of a foreign country, shall be deemed to be general health insurance holder upon their request, after completing one year residence period in Turkey.

Individuals who are applicants and international protection beneficiaries shall be deemed to be general health insurance holders as of the date they file international protection applications or become international protection beneficiaries and they shall be communicated to the Social Security Institution.

General health insurances cover most health issues such as emergencies, pregnancy, and illnesses. The Turkish Social Security Institution administers general healthcare in Turkey and social security centers can be found throughout cities for registration. Public healthcare can be accessed in public hospitals.

Public health services and their terms are stated in details under the Law no. 5510 and the coverage varies depending on certain further conditions, such as age limit for certain health services, whether the service is provided by one of the contracted health care providers, etc. We, therefore, recommend consulting with YIMER and/or the Turkish Social Security Institution for further details.

Psychological and psychiatric support may be accessed in health clinics or public hospitals. If the hospital does not have a psychiatry department or doctor available, the hospital may refer patients to another hospital or city accordingly. Such support and treatment will be covered under the health insurance obtained as an international protection applicant or beneficiary.