For detailed information on the documents required to cross the border, the procedure for crossing, checkpoints and the categories of citizens who are allowed to travel outside Ukraine, please see the link of the State Border Guard Service of Ukraine.

You can get help through the chatbot here.

- In addition to the chatbot, citizens can also contact the call centre at +38 (044) 224-57-20.

- The SBGS hotline is 1598.

Ukrainian citizens can stay up to 90 day without a visa. If you plan on staying in Turkey for longer than 90 days, you must apply to the branch of the State Migration Service of Turkey at the place where you are staying to obtain a short-term residence permit. This permit is valid for a maximum of 1 year. However, for Ukrainians, permits have been also issued for 2 years. This is the tourist visa.

There are other permits you can get (e.g. the humanitarian residence permit/ the international protection status), however, it is not advised to apply for those as when you can get the tourist visa as the other options limit your rights in many ways, take a long time and give no special benefits to refugees. But it is important to know that you cannot work in Turkey if you have a tourist visa. Employment is only possible after obtaining a humanitarian residence work permit or if you have entered Turkey with a work visa.

The Presidency of Migration Management of the Ministry of Interior of the Republic of Turkey is the main government authority responsible for coordination of all necessary procedures related to foreigners in Turkey, including children.

Unaccompanied child can seek the aid of the Directorate General of Child Services of the Ministry of Family, Labour and Social Services of the Republic of Turkey ("Directorate General of Child Services"), which will support and protect the unaccompanied child and refer them to the relevant authorities as necessary. The Directorate General of Child Services is the principal government authority tasked with the protection of children, therefore, it is best equipped to assist children in need.

Considering that it can be hard for an unaccompanied child to reach these institutions on their own in a country where they presumably do not speak the official language, an unaccompanied child can seek the aid of law enforcement personnel to protect them and refer them to these institutions, as required by law.

There are other non-governmental organizations that help refugees and unaccompanied children in many ways. You may refer to the next question for a list of the most prominent and reliable institutions. They have been providing aid in Turkey for a considerable time and hence possess the necessary experience to help an unaccompanied child during all necessary procedures.

United Nations High Commissioner for Refugees (UNHCR): The UNHCR is the United Nations agency dedicated to the protection and support of refugees. UNHCR Turkey is the localized agency providing support to all refugees in Turkey in multiple ways including protection, aid with registration process, access to education and social integration. You may contact UNHCR Turkey for further information and support.

• Address of the UNHCR Turkey's main office: Tiflis Cad. 552. Sok. No:3 Sancak Mah. 06550 Ankara
• UNHCR counseling line: 444 48 68 (The line is available between 9 am to 5 pm, Monday-Thursday, and 9 am to 4 pm on Fridays. Counseling is provided in Arabic, Persian, Turkish, Russian and English.)
• Email: turan@unhcr.org

United Nations Children's Fund (UNICEF): UNICEF is an agency of the United Nations that is dedicated to providing humanitarian and developmental aid to children worldwide. The UNICEF Turkey National Committee has put in place several initiatives to support disadvantaged and vulnerable children, including Syrian child refugees. You may contact the UNICEF Turkey National Committee for further information and support.

• UNICEF Turkey country office address: Yıldız Kule İş Merkezi Turan Guneş Blv. No: 106 Floor:7 Ankara
• Telephone: +90 312 454 1000
• Email: ankara@unicef.org

You may contact the Directorate General of Child Services information and support.

Telephone: +90 312 705 50 00

Temporary protection applies to nationals that have been forced to leave their home country, are unable to return and arrive to Turkey as a mass influx in need of urgent and temporary protection. Temporary protection principles are an open border policy, no return policy and the meeting of basic needs. Temporary protection status is only granted to Syrian nationals who have crossed the Turkish border in masses.

Turkey does not grant Ukrainians a temporary protection status. But You can request subtype of international protection - secondary protection. In fact, this is the so-called refugee status. This permit is issued for a renewable year and, most importantly, 6 months after applying for the status, you will be able to work without the need for additional work permits. Another nice bonus is that the registration of secondary protection is free.

To obtain secondary protection, you can come to the local branch of the migration service without prior registration - there is a separate Ulusrarasi koruma counter, there are also English-speaking or Russian-speaking staff.

Government authorities will conduct an interview with applicants within thirty days as of the date of the application. As a result of applications, applicants may be granted a refugee or secondary protection status.

Applications will be finalized within 6 months at the latest.
See this link for required documents.

Turkey does not grant Ukrainians a temporary protection status. But You can request subtype of international protection - secondary protection. In fact, this is the so-called refugee status. This permit is issued for a renewable year.

You are allowed to stay in Turkey until your international protection application is finalized.

Both applicants and persons with international protection status who are unable to afford legal services will be provided with legal aid free of charge under Law No. 1136 and benefit from consultancy services provided by non-governmental organizations such as Refugee Rights Turkey ) and Social Assistance and Solidarity Foundation within governorships. Subject to approval, applicants in need may also be provided with financial aid.

Applicants may also benefit from primary and secondary education services. Applicants with no health insurance or financial solvency are subject to and rely on the provisions of Law No. 5510 on Social Security and General Health Insurance for one year as of the registration of their application for international protection.

The evaluation of complete applications are finalized within 90 days.

According to the Ukrainian State Border Guard Service (DPSU), the citizens of Ukraine who can leave Ukraine with an internal passport are currently only those evacuating from occupied territories or territories where hostilities are taking place, the list of which is approved in accordance with the Order of the Ministry on Reintegration of the Temporarily Occupied Territories of Ukraine of December 22, 2022 No. 309 . Citizens from other territories must have a biometric passport to travel abroad.

If you have previously left Ukraine for Turkey on a civil passport, you definitely need to apply for a foreign passport. This can be done in the new DP division "Document".

In Istanbul, two mobile-technical complexes - specially equipped white minibuses with the "Passport service" symbol on them - have been put into operation. Address: Londra Asfalti E-5 Karayolu Uzeri, Airport AVM, 34158 Bakirkoy/Istanbul

Visitor service is provided from Monday to Saturday, inclusive, from 9:00 am to 6:00 pm by electronic and "live" queue. Payment for services in mobile complexes is made on the spot using online service (cash payment is not available). To do this, you need to have a smartphone and a bank card or its details.

The State Migration Service of Ukraine, together with the Ministry of Internal Affairs and the Ministry of Foreign Affairs, opened a new division of DP "Dokument" in Turkey.

In Istanbul, two mobile-technical complexes - specially equipped white minibuses with the "Passport service" symbol on them - have been put into operation. Address: Londra Asfalti E-5 Karayolu Uzeri, Airport AVM, 34158 Bakirkoy/Istanbul

Here, Ukrainians can get the following services:

• issueg an ID card or foreign passport (including replacing a lost or stolen one);
• exchange an ID card or foreign passport (expiration, change of information, unfitness for use);
• exchange of a 1994 model passport for an ID card (upon request or in case of ineligibility);
• simultaneous issuance of a foreign passport and an ID card.

Visitor service is provided from Monday to Saturday, inclusive, from 9:00 am to 6:00 pm by electronic and "live" queue. Payment for services in mobile complexes is made on the spot using online service (cash payment is not available). To do this, you need to have a smartphone and a bank card or its details. Website & address .

In order to issue a foreign passport, you need to contact the Ukrainian Embassy .

A foreign passport is issued to a person who has reached the age of 16 on the basis of an application-questionnaire submitted by him personally. At the same time, the issuance of a foreign passport to a person who has been recognized by the court as having limited legal capacity or incapacity is carried out on the basis of an application-questionnaire of the guardian or other legal representative.

The following are attached to the application:

• previous passport to be exchanged (if the passport is not issued for the first time);
• internal passport in the form of a booklet (if available);
• or ID card (if available);
• a document confirming permanent residence or temporary stay abroad (if available);
• certificate of registration of the place of residence in Ukraine / certificate of registration of the place of residence of a temporarily displaced person (if available);
• a certificate of assignment of the registration number of the taxpayer's registration card (RNOKPP; if available).

In case of loss or theft of the previous passport, a document (report, certificate, etc.) issued by the competent authority of the state in which the passport was lost or stolen is attached to the application, confirming the fact of the owner's application regarding its loss or theft. Such a document is submitted without legalization and translation into Ukrainian.

In the case of issuing a passport in connection with a change in personal data (surname and/or first name), a document confirming such a change (marriage certificate, divorce certificate, court decision, etc.) is attached to the application. When issuing a foreign passport with a new surname and/or first name, the "domestic" passport (ID card) must be reissued.

In the event that the applicant has not previously been issued with an identity document, confirming Ukrainian citizenship and/or granting the right to leave Ukraine and enter Ukraine, a certificate of registration of the person as a citizen of Ukraine is provided (with the exception of cases when the person's parents at the time of his were citizens of Ukraine at birth).

You can register the birth of a child only at the consulate. There, the determination of his origin and the assignment of his surname, first name, and patronymic are carried out.

The application for registration must be submitted immediately, but no later than one month after the birth of the child, and in the case of a stillborn child - no later than three days.

The registration process takes place at the place of birth or at the place of residence of the child's parents or one of them (with a written application). At the same time, in case of illness, death of the parents or for other reasons it is impossible to register the birth - the application can be submitted by relatives or other persons authorized by the representative of the health care institution in which the child was born or is currently.

What is required for registration?

• a document from a medical institution about the birth of a child, passports certifying the identity of the parents;
• application (written or addressed orally) to enter information about the father.

Registration is free, and based on its results, parents are issued a birth certificate.

How to return to the homeland with a child born in the Turkey?

In order for Ukrainians to return home with a child born in the Turkey, they must have with them:

• a document certifying his identity;
• a child's birth certificate issued by a consular institution.

Is the status of a citizen of Ukraine preserved during the birth of a child in the Turkey?

A newborn Ukrainian in the Turkey retains the status of a citizen of Ukraine. Data on citizenship and nationality in the act record of birth and certificate are not filled in, which is why a corresponding entry is made in the column "For marks".

In addition, a person whose parents or one of his parents were citizens of Ukraine at the time of his birth is a citizen of Ukraine. The place of birth of the baby does not affect the possibility of him acquiring Ukrainian citizenship.

There are several steps involved in the process of body repatriation from abroad to Ukraine:

1. Notify the authorities.

The first step of body repatriation from abroad to Ukraine is to contact the local authorities in Turkey, so you can register the death. Ukrainian embassy should also be able to help you in the process of registering the death abroad.

2. Arrange the correct documents.

You’ll need to have all the right paperwork before you can repatriate your loved one home from abroad to Ukraine. If you are repatriating a body to Ukraine for burial or cremation, the documents you will need include:

• Death Certificate.
• Certificate or Affidavit from the local health authorities stating that the cause of death of the individual to be shipped to Ukraine was not a communicable disease or infections.
• A Document about the absence of any excessive objects inside the casket or urn with the ashes.
• The Certificate of Cremation issued be the Funeral home or Cremation office.

All the mentioned documents should be authenticated, legalized and translated into Ukrainian by the certified translator. The originals of abovementioned documents and notarized translations, must accompany the casket containing the deceased, or urn with ashes, to Ukraine.

The passport of the deceased person should be sent to the Embassy of Ukraine along with a notarized and authenticated copy of the Certificate of Death, and a translation from Turkish to Ukrainian. The Embassy is to make correspondent procedures with the passport and can forward it back if it is required to accompany the casket containing the deceased, or urn with ashes, to Ukraine.

The Embassy is to be informed of the date, time, and the place of delivery of the casket containing the deceased, or urn with ashes, to Ukraine. Only the next of kin relatives of the deceased, or persons correspondingly authorized by them, can receive the casket or urn.

3. Transport the deceased to Ukraine.

The casket containing the body, or urn with ashes, must be sealed by the Funeral Home. There are no strict requirements with respect to the urn with ashes; however, the body should be transported in a metal casket, made of zinc-plated steel or tinplate not more than 0,4 thick.

For the air cargo transportation, it is necessary to specify a cemetery in Ukraine as well as Ukrainian Funeral Home which will take care of the casket, or the urn with ashes, in Ukraine. Both are a subject of private choice by the relatives or friends of the deceased person. Source .