The information on this page was collected from public resources.
Where can I go to get emergency health care and how much it costs? Do I need certain documents?APS holders can have healthcare costs, including emergency care, outpatient consultations, dental work, medical tests, glasses, hearing aids and psychological help, covered by the French state. In order to be fully covered by the insurance you need to show the attestation of your General Health Insurance (PUMA) and Complementary Health Insurance (Complรฉmentaire santรฉ solidaire - CSS) that you received at the Prefecture. Those who are yet to receive an APS can still get emergency medical care by going to their closest hospital with a passport or some other ID document. In this case you will have to pay for the healthcare upfront but you can later be reimbursed after having received the temporary protection. In order to be reimbursed, keep all the bills and send them by post to the CPAM (Caisses Primaires d'Assurance Maladie) upon receiving your insurance. Medical emergency phone number is 15. Learn at ameli.fr . The pan-European emergency number is 112. People with hearing impairments can send an SMS to the number 114. In response, the patient will receive a message with the contacts of the required service. Police and firefighters can also provide emergency assistance. They are available at numbers 17 and 18. The Ministry of Health of Ukraine has collected comprehensive information on how and where Ukrainians living abroad can receive free medical care: from consultations and examinations to inpatient treatment. See more here . |
Can I talk to a doctor in Ukrainian/Russian?You can look for doctors who speak a specific language at doctolib.fr under "Langues parlees". This is an instruction on how to book a medical appointment. Also, you can check telehelpukraine.com to arrange video call with a Ukrainian / Russian speaking doctor. |
Where can I fill my prescription or treat long-term conditions and how much will it cost?If you need medical treatment, please consult a doctor of general practice which you should make a prescription and refer to a specialist, if necessary. When receiving a patient for the first time, a general practitioner asks about health problems, directs the necessary tests and palpates the patient's breast. Based on the complaints, the doctor can prescribe tests and research. According to the results, further treatment is prescribed or a referral to a narrow-profile specialist is prescribed. The doctor can recommend who exactly or which medical center it is better to contact, but not indicate this information in the direction. It's important to first go to a general practitioner (gรฉnรฉraliste) before going to a specialist in order to get covered by the insurance (parcours de soin). To be fully covered by the insurance you should present an attestation of the insurance and your ID. More information at ameli.fr . As the Ministry of Health emphasizes, medicines in France are mainly available by prescription. A person who has recently entered the territory of the country and does not have an insurance policy can get a prescription for the necessary medicines at Red Cross points. Usually, representatives of this organization can be found in centers of assistance to refugees from Ukraine. They can also advise you in case of questions and write a prescription for the necessary medicines. According to this prescription, drugs should be dispensed free of charge, but in practice not all pharmacies follow this rule. You can receive compensation for drugs subject to reimbursement under the social security line. The amount of compensation is determined by the category of the drug. According to the Ministry of Health, the larger the size, the more expensive and effective the medicine. Details about the effect of the drugs, their cost and the amount of compensation can be found here . |
I am pregnant, where can I get gynecology care?A woman should consult a gynecologist or obstetrician to monitor her pregnancy. Each city and town has a PMI (center de protection maternelle et infantile), which a woman can apply for. These centers will also help women choose the maternity hospital where she will give birth. It should be noted that the maternity hospital must be registered in advance. If you come to France in the third trimester of pregnancy and you need an urgent examination, we advise you to consult one of the hospitals: Hรดpital Robert Debrรฉ, Hรดpital Delafontaine or Hรดpital Diaconesses. More information at ua.aideukraine.fr . You can find a doctor and book an appointment on the Doctolib website. This is an instruction on how to book a medical appointment. |
Can I benefit from public health care?On arrival in France, the prefectures issue a temporary residence permit (APS) which specifies that the person is a beneficiary of temporary protection. In practice, as soon as you arrive in France, with the temporary protection you benefit from universal health protection and complementary health insurance. This allows, among other things, not to advance costs for your care: the person and the members of his family are covered for a period of 12 months. It is important to take your insurance policy with you every time you visit doctors. In some clinics, it is also necessary to present a form of temporary residence. Which services are available under the insurance policy and which are not? The insurance covers the costs of:
Vision lenses are paid for by insurance only in cases of myopia equal to or greater than 8 diopters, incorrect astigmatism, accommodative strabismus, aphakia, anisometropia in 3 diopters. People who have reached the age of 16 and are included in the state social insurance system can undergo a preventive examination every five years at one of 88 local examination centers. Health insurance also covers the costs of:
When receiving a patient for the first time, a general practitioner asks about health problems, directs the necessary tests and palpates the patient's breast. Based on the complaints, the doctor can prescribe tests and research. According to the results, further treatment is prescribed or a referral to a narrow-profile specialist is prescribed. The doctor can recommend who exactly or which medical center it is better to contact, but not indicate this information in the direction. At the first appointment, the optometrist checks the vision, asks the reason for the visit and health complaints. He writes a prescription for glasses or contact lenses and, if necessary, prescribes treatment. The dentist determines your problems and the procedures necessary to eliminate them. There are 3 sectors of doctors in France: sector 1 doctors set fixed fees and they fully covered by the public health insurance and additional protection that you receive. Sector 2 and 3 doctors set their own fees, with sector 3 being the most expensive. You may get only partially reimbursed for seeing a doctor from sector 2 and 3. Look for a doctor that's marked "conventionnรฉ", and even better - "conventionnรฉ secteur 1" in order to be fully covered by medical insurance. Another important consideration to be reimbursed is to follow "parcours de soin", to first go to a general practitioner (genรฉraliste) that will refer you to a specialist after the first general appointment. |
Do I need to register in order to obtain health coverage and if yes how?Yes, you need to apply for temporary protection at a prefecture of your departement. To find the closest prefecture see the map . Ukrainians who have been using temporary protection in France for a year must renew their health insurance. During the first year, health insurance for Ukrainians with temporary protection in France consisted of two parts:
If the PUMa is issued only once and it is valid until the end of your stay in France, then the CSS must be renewed every year. Ukrainians need to do this if eight to ten months have passed since the time your temporary protection was issued. However, whether CSS will be renewed for you depends on your income level:
Supplementary solidarity health insurance (CSS) can be renewed at the Primary Health Insurance Fund (Caisse primaire dโassurance maladie / CPAM) at the place of official registration. You can read more about the CSS renewal procedure on the Facebook page of the Coordination Committee for Aid to Ukraine in France at the link . Please note that health insurance is mandatory in all EU countries. |
What does public healthcare cover?The insurance covers general practitioners and specialists, pharmacists, hospitals or approved clinics, dentists, paramedics, opticians, testing laboratories or medical examination centers. In order to be fully reimbursed and advance medical costs, a doctor has to be "conventionnรฉ secteur 1". You must also be first referred by a general practitioner to have a specialist consultation. The insurance covers the costs of:
Vision lenses are paid for by insurance only in cases of myopia equal to or greater than 8 diopters, incorrect astigmatism, accommodative strabismus, aphakia, anisometropia in 3 diopters. People who have reached the age of 16 and are included in the state social insurance system can undergo a preventive examination every five years at one of 88 local examination centers. Health insurance also covers the costs of:
See the costs and types of medical services covered by the insurance here . |
Where can I go to get mental health support and how much it costs? Do I need certain documents?You can get online psychological help on the following platforms: โข psyhelpforua.eu To find a psychologist in France see this information . Health insurance covers the costs of psychological assistance. To consult a psychiatrist, it is not necessary to respect the "coordinated care pathway", i.e. the fact of consulting one's attending physician before any specialist, allows one to benefit from an optimal reimbursement of one's health expenses. On the other hand, to consult a psychologist, it is necessary to go through your attending physician first. For 100% of the costs to be reimbursed, you must go to a "Sector 1" specialist - this information will be available on their website or you can ask them over the phone. The National Psychological Association of Ukraine, with the support of the UN, the EU launched a free support line. Anyone affected by the hostilities can call the line. All the psychologists have undergone special training, provide counseling according to international standards and adhere to ethical standards. Call +33 805 080 466, which is available daily from 10:00 to 20:00. All calls are free of charge. The hotline administrator will accept your request, determine a convenient format and time, and direct you to a free psychologist. You will be offered audio or video sessions lasting up to 50 minutes. Psychological help of the all-Ukrainian program "How are you?" available by phone +33 805 080 466. |