Resources with more information regarding help in Germany

Official Website

Germany is helping people in need of protection who have fled from Ukraine. mceclip0.png

Deutsche Bahn website for transport connections and ticket sales. mceclip0.png

Information support

To call the appropriate emergency service, dial 112. The operator will ask you to describe your situation and direct the call to one of the emergency services (Rettungsdienst), the police (Polizei) or the fire service (Feuerwehr).

You can immediately call the police at number 110. This line is open 24 hours a day, and the operators communicate in both German and English.

If your problem does not require an immediate solution, call 116117. For non-emergency medical consultations, you can contact the doctor on duty or the nurse line at 0800 4759 2330.

Caritas organization in Germany. Website mceclip0.png.

  • +49 761 200-0 / +49 761 200-730

Red Cross in Germany. Website mceclip0.png.

  • + 49 (0) 89 680 773 111
  • + 49 (0) 89 680 745 92

Helpline "Violence against women": 08000/116016

Helpline for pregnant women in difficult situations (anonymous, reliable): 0800/4040020

Psychological help hotline "Trust" 0800/1110111

Number for emergency blocking (for blocking lost or stolen EU and credit cards, as well as personal documents) 116116

Hotline of free psychological help in Germany "YAK TI" program of Olena Zelenska +498000002600

Consultative chatbot of the official website of the Ministry of Foreign Affairs and Ministry of Education and Culture VisitforUkraine:

NGO information on the situation at the borders and on entering/staying in Germany for Ukrainian citizens and people of other nationalities who have lived in Ukraine. Ukrainians already in Germany can also find reliable and up-to-date information here mceclip0.png.

"Mayak Ukraine" is a Telegram channel mceclip0.png with up-to-date information for everyone who was forced to leave their home due to the war and is now settling down in Germany.

Here you will find news about:

  • state aid;
  • accommodation;
  • medicine;
  • training;
  • work;
  • and much more.

"Mayak Ukraine" infohub team directly cooperates with German state institutions and organizations.

Subscribe to the Mayak Ukraine Telegram channel via the link mceclip0.png.

The Europe Direct information service is free information support in 24 languages, even in critical cases (urgent assistance, legal support, general questions). You can call from anywhere in the EU for free on 00 800 6 7 8 9 10 11.

Psychological help hotline "Trust" 0800/1110111

Sites with verified information for Ukrainian immigrants:

  • Information portal Germany4Ukraine
  • Official page with questions and answers about entry and residence
  • Federal Bureau of Migration and Refugees

You can find links to these resources here by selecting Germany from the list of countries mceclip0.png.

DB Navigator application mceclip0.png. This is the official app of Deutsche Bahn.

Here you can:

  • see train schedules across the country;
  • find out about routes, delays, location of platforms, availability of tickets;
  • buy a train ticket in Germany at the best price and save it directly in the app.

Ukrainian Embassy

Main website and Facebook page for Ukraine's Embassy in Germany. mceclip0.png mceclip0.png