The information on this page was collected from public resources and does not constitute legal advice.

General information on border crossing?

Chatbot to help Ukrainians around the world from the Ministry of Foreign Affairs of Ukraine

The chatbot can simultaneously serve several users and provide advice on the most common questions, namely:

  • rules of entry to a foreign country;
  • registration of temporary protection;
  • social security;
  • return to Ukraine;
  • consular services.

You can get help through the chatbot at the link mceclip0.png.

In addition to the chatbot, citizens can also contact the call center at +38 (044) 224-57-20.

What documents do I need to enter?

You can enter Slovenia with any of the following documents:

  • A biometric passport.
  • Ukrainian ID. According to the Ukrainian State Border Guard Service (DPSU), the citizens of Ukraine who can leave Ukraine with an internal passport are currently only those evacuating from occupied territories or territories where hostilities are taking place, the list of which is approved in accordance with the Order of the Ministry on Reintegration of the Temporarily Occupied Territories of Ukraine of December 22, 2022 No. 309 mceclip0.png. Citizens from other territories must have a biometric passport to travel abroad.
  • Children under the age of 16 traveling with their parents must have a birth certificate. Children have the right to cross the border with one parent (without the official permission of the other parent). If the child is traveling with acquaintances or relatives, she/he needs to have a travel permit from one of the parents, certified by a notary.

In order to prove family/marital status, birth certificates and a marriage certificate are required.

The telephone number of the DPSU hotline ("Trust" Service) is 1598. You can use it for questions of a consultative nature within the competence of the State Border Service of Ukraine.

For more information about the documents with which you can cross the border, and about the categories of citizens who are allowed to travel outside Ukraine, see here mceclip0.png.

What happens after a border crossing?

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How can I get from the border to the capital (a certain town)?

From June 1, Slovenia will introduce a single ticket for all types of transport, except for urban ones.

City transport will be included in the fare system by the end of 2023.

The new travel card will allow you to travel around the country by different modes of transport and with different transport companies.

A monthly pass will cost 70 euros, a year - 560 euros. There will also be available tickets for a shorter period:

  • 15 euros for a one-day travel pass;
  • 20 euros for 3 days of trips;
  • 35 euros for a week.

The Slovenian single ticket will be more expensive than the German (โ‚ฌ49) and Hungarian (โ‚ฌ25) counterparts.

But this pass will have an advantage - it can be transferred to other people. Under this condition, the ticket will cost a little more - โ‚ฌ90 per month and โ‚ฌ720 per year.

Children aged 6 to 15 will be entitled to a 50% discount on all tickets.

How can I travel to another (specific) country?

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How long can I stay?

The EU migration calculator mceclip0.png helps to calculate the number of days of stay in EU countries for those who do not apply for temporary protection.

Where can an unaccompanied minor get help?

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Are there any Covid-related requirements and if yes, what are they?

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Where do I register for temporary protection?

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How to extend the status of temporary protection?

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What are my rights while I wait to get temporary protection?

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What documents will I receive once I get temporary protection?

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May I temporarily return to Ukraine? What will happen to my protection status?

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What should be done before coming to Ukraine?

Relinquish temporary protection status:

Regardless of the country of residence, temporary protection must be waived. Your status will be revoked by the state body or institution where you issued the documents. However, citizens of Ukraine can re-obtain this status if they decide to return abroad.

Make sure your documents are valid:

Citizens who left Ukraine with a valid foreign passport will not face any difficulties. The expired document can be extended in diplomatic institutions for another five years - this decision was made by the Cabinet of Ministers, because it is not possible to issue biometrics abroad. You can also add a child's data to an adult's passport.

Ukrainians who have only an internal passport or who left Ukraine without documents should also contact the embassy or consulate. Employees of the institution will issue a special document - an identity card for returning to Ukraine (it is not necessary to pay the consular fee during martial law).

Cancel receiving cash assistance abroad:

When returning home, refugees cannot receive state benefits. If you do not notify the relevant institution about your departure from the country, it will be considered an offence. In such a case, a Ukrainian may be fined or even banned from entering the country.

By the way, it is not necessary to declare cash payments received abroad in Ukraine.

Can I move around the country and the European Union freely while under temporary protection?

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Can I apply for asylum while under temporary protection? What is the difference?

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How and where can I apply for the residency?

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What if I don't have the international passport?

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How to issue a foreign passport while abroad?

In order to issue a foreign passport, you need to contact the Ukrainian Embassy mceclip0.png.

A foreign passport is issued to a person who has reached the age of 16 on the basis of an application-questionnaire submitted by him personally. At the same time, the issuance of a foreign passport to a person who has been recognized by the court as having limited legal capacity or incapacity is carried out on the basis of an application-questionnaire of the guardian or other legal representative.

The following are attached to the application:

  • previous passport to be exchanged (if the passport is not issued for the first time);
  • internal passport in the form of a booklet (if available);
  • or ID card (if available);
  • a document confirming permanent residence or temporary stay abroad (if available);
  • certificate of registration of the place of residence in Ukraine / certificate of registration of the place of residence of a temporarily displaced person (if available);
  • a certificate of assignment of the registration number of the taxpayer's registration card (RNOKPP; if available).

In case of loss or theft of the previous passport, a document (report, certificate, etc.) issued by the competent authority of the state in which the passport was lost or stolen is attached to the application, confirming the fact of the owner's application regarding its loss or theft. Such a document is submitted without legalization and translation into Ukrainian.

In the case of issuing a passport in connection with a change in personal data (surname and/or first name), a document confirming such a change (marriage certificate, divorce certificate, court decision, etc.) is attached to the application. When issuing a foreign passport with a new surname and/or first name, the "domestic" passport (ID card) must be reissued.

In the event that the applicant has not previously been issued with an identity document, confirming Ukrainian citizenship and/or granting the right to leave Ukraine and enter Ukraine, a certificate of registration of the person as a citizen of Ukraine is provided (with the exception of cases when the person's parents at the time of his were citizens of Ukraine at birth).

How can a Ukrainian refugee register a newborn in this country?

You can register the birth of a child only at the consulate. There, the determination of his origin and the assignment of his surname, first name, and patronymic are carried out.

The application for registration must be submitted immediately, but no later than one month after the birth of the child, and in the case of a stillborn child - no later than three days.

The registration process takes place at the place of birth or at the place of residence of the child's parents or one of them (with a written application). At the same time, in case of illness, death of the parents or for other reasons it is impossible to register the birth - the application can be submitted by relatives or other persons authorized by the representative of the health care institution in which the child was born or is currently.

What is required for registration?

  • a document from a medical institution about the birth of a child, passports certifying the identity of the parents;
  • application (written or addressed orally) to enter information about the father.

Registration is free, and based on its results, parents are issued a birth certificate.

How to return to the homeland with a child born in the Slovenia?

In order for Ukrainians to return home with a child born in the Slovenia, they must have with them:

  • a document certifying his identity;
  • a child's birth certificate issued by a consular institution.

Is the status of a citizen of Ukraine preserved during the birth of a child in the Slovenia?

A newborn Ukrainian in the Slovenia retains the status of a citizen of Ukraine. Data on citizenship and nationality in the act record of birth and certificate are not filled in, which is why a corresponding entry is made in the column "For marks".

In addition, a person whose parents or one of his parents were citizens of Ukraine at the time of his birth is a citizen of Ukraine. The place of birth of the baby does not affect the possibility of him acquiring Ukrainian citizenship.

Where to apply in case of death of a Ukrainian abroad? How to repatriate the deceased to their homeland?

There are several steps involved in the process of body repatriation from abroad to Ukraine:

1. Notify the authorities.

The first step of body repatriation from abroad to Ukraine is to contact the local authorities in Slovenia, so you can register the death. Ukrainian embassy mceclip0.png should also be able to help you in the process of registering the death abroad.

2. Arrange the correct documents.

Youโ€™ll need to have all the right paperwork before you can repatriate your loved one home from abroad to Ukraine. If you are repatriating a body to Ukraine for burial or cremation, the documents you will need include:

  • Death Certificate.
  • Certificate or Affidavit from the local health authorities stating that the cause of death of the individual to be shipped to Ukraine was not a communicable disease or infections.
  • A Document about the absence of any excessive objects inside the casket or urn with the ashes.
  • The Certificate of Cremation issued be the Funeral home or Cremation office.

All the mentioned documents should be authenticated, legalized and translated into Ukrainian by the certified translator. The originals of abovementioned documents and notarized translations, must accompany the casket containing the deceased, or urn with ashes, to Ukraine.

The passport of the deceased person should be sent to the Embassy of Ukraine along with a notarized and authenticated copy of the Certificate of Death, and a translation from Slovenian to Ukrainian. The Embassy is to make correspondent procedures with the passport and can forward it back if it is required to accompany the casket containing the deceased, or urn with ashes, to Ukraine.

The Embassy is to be informed of the date, time, and the place of delivery of the casket containing the deceased, or urn with ashes, to Ukraine. Only the next of kin relatives of the deceased, or persons correspondingly authorized by them, can receive the casket or urn.

3. Transport the deceased to Ukraine.

The casket containing the body, or urn with ashes, must be sealed by the Funeral Home. There are no strict requirements with respect to the urn with ashes; however, the body should be transported in a metal casket, made of zinc-plated steel or tinplate not more than 0,4 thick.

For the air cargo transportation, it is necessary to specify a cemetery in Ukraine as well as Ukrainian Funeral Home which will take care of the casket, or the urn with ashes, in Ukraine. Both are a subject of private choice by the relatives or friends of the deceased person. Source mceclip0.png.

Where can I take a photo for my documents?
Where can I translate my documents?
How do I get Mobile phone/internet services?

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